Complaints process

We respond quickly and transparently

If you have concerns about our service, please follow the steps below. We commit to timely acknowledgement and resolution.

Submit

Email medcomms@tanityglobal.com with your project reference and concern.

Acknowledge

We acknowledge within one business day and assign a responsible contact.

Review

We investigate with the consulting team, propose remediation, and target resolution within seven business days.

Escalate

If unresolved, escalate to our lead consultant for independent review. Final written response provided.

          Our promise
          Transparent communication and documented steps
Options to adjust scope or provide additional clarification
Respect for confidentiality and data security
No retaliation for raising concerns

        